Adding an Additional Mailbox

This Articles applies to: Everyone

Supported Method

1. With Microsoft Outlook open:
   Click on the File Tab.
   Click on the Account Settings button.
   Choose Account Settings.

   

2. The Account Settings dialog box will open.
   Click the New button.

   

3. The Add Account dialog box will open.
   Type in the email address of the shared mailbox you want to mount and click Next>

   

4. You should reach the Add Account Congratulations! screen.

   

5. Click Finish and you will be notified to restart Outlook

   

6. Click OK, Close, and then exit Outlook

   

7. After you restart Outlook you should see the shared mailbox.

   

8. With Microsoft Outlook open:
   Click on the File Tab.
   Click on the Account Settings button.
   Choose Account Settings.
   You should also be able to see the account here.

   

Alternative Method (not supported)

1. With Microsoft Outlook open:
   Click on the File Tab.
   Click on the Account Settings button.
   Choose Account Settings.

   

2. The Account Settings  dialog box will open.
   Click the Change button.

   

3. The Change Account dialog box will open.
   Click the More Settings… button

   

4. Another dialog box will open.
   Click on the Advanced tab.

   

5. Under the Advanced tab, click the Add button.
   The Add Mailbox dialog box will open

   

   

6. Enter the name of the mailbox. If the name is incorrect or incomplete, the Check Name dialog box will open.  Select the appropriate name and click OK.

   

   

7. You should now see the desired mailbox under Open these additional mailboxes.
   Add all the mailboxes you have access to.

   

8. Click Next then click the OK button.